FAQ

Creating an account is straightforward. From the homepage, choose Sign Up and complete the registration form with your name, email, and a secure password. Provide your state of residence and date of birth — eligibility is limited to U.S. residents 18+ (or the age of majority in your state). No bonus code is required for the standard sign-up offer: verified new accounts receive 60,000 Gold Coins (GC) + 6 Sweeps Coins (SC) automatically. After registering, verify your email address and follow on-screen prompts to confirm identity if you plan to redeem SC for prizes. If you encounter issues during registration, contact support via live chat or email at support@americanluck.com.

New verified accounts receive a Sign-Up Bonus of 60,000 GC plus 6 SC without making a purchase. GC are for casual play and do not carry cash value; SC are the promotional currency that can be wagered and then redeemed once play requirements are met. SC awarded as part of the sign-up offer must be wagered 1× before they are eligible for redemption. Eligible games are any titles that support SC play. This offer is generally available to U.S. players, with exclusions in CT, MI, MT, NJ, NV, and WA; Idaho players may be limited in cash redemptions. No bonus code is required.

Yes. American Luck offers purchase bundles for first-time buyers rather than traditional deposit match bonuses. Typical bundles include 150,000 GC + 15 SC for $4.99 and 350,000 GC + 35 SC for $19.99 — pricing and packages may change. SC from purchase bundles are subject to the same 1× wagering requirement before redemption. These bundles are available only to U.S. players with certain state exclusions. Payments accept USD via methods such as Bank Transfer, MasterCard, PayPal, and Visa. First-purchase offers are automatic at checkout; no code is needed.

Gold Coins (GC) are virtual play currency intended for entertainment and cannot be redeemed for cash. Sweeps Coins (SC) are promotional entries that can lead to real-value redemptions: SC must be wagered at least 1× before any winnings from SC play become redeemable. Once the play requirement is met, resulting SC winnings move into a redeemable balance and can be cashed out subject to verification and minimum withdrawal rules. Always check the promo terms for specific play restrictions and game eligibility.

SC carry a 1× playthrough requirement: you must wager SC at least once before SC winnings become redeemable. Redemption thresholds vary by method — cash redemptions commonly start around 100 SC but can differ by payout type. Some promotions or game types may have additional terms. Promotional balances may expire if accounts are inactive, so log in regularly and review account notices. KYC verification is required before most cashouts; process times and limits depend on the chosen payout option.

American Luck features a broad library powered by many providers, including 3 Oaks, Bgaming (Softswiss), Booming Games, Evoplay, FantasmaGames, GGames (Gamevy), Habanero, Kalamba Games, Mascot Gaming, NetGaming, Onlyplay, Platipus, Playson, Relax Gaming, Revolver Gaming, Slotmill, Slotopia, TaDa Gaming, and Turbo Games. SC play is accepted across eligible titles; GC may be limited to certain game modes. If a specific game isn’t loading or appears unavailable for SC play, clear your browser cache or check that the title supports SC in its information panel.

Deposits are made in USD using supported methods like Bank Transfer, MasterCard, PayPal, and Visa. Withdrawals require KYC verification first; once approved, processing times vary by payout method (bank transfers generally take longer than card or digital wallet options). Minimum and maximum amounts differ by method and may change; common cashout thresholds and limits are listed in your account’s withdrawal section. If you’re requesting a cash payout, expect the platform to confirm identity documents and to notify you of estimated timelines. Contact support if a withdrawal takes longer than the stated window.

KYC verification confirms identity and prevents fraud. Typical documents include a government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement within the last 90 days), and sometimes a selfie for identity matching. Verification is mandatory before redeeming SC for cash or large withdrawals. Submit clear, legible scans or photos through the secure account portal; once submitted, verification is reviewed and approved or returned for clarification. This process protects you and ensures compliance with applicable laws.

Yes. The site is designed to work on modern mobile browsers and many games are optimized for phone and tablet play. No app download is required for most players; load the site in your device’s browser, sign in, and access your account. If a game won’t launch on mobile, try updating your browser, enabling JavaScript, or switching to a different device. For persistent problems, contact live chat for device-specific guidance.

Start with basic troubleshooting: refresh the page, clear your browser cache, try a different browser or device, and ensure your internet connection is stable. Disable browser extensions that may block scripts or ads. If problems persist, collect screenshots or error messages and contact live chat or email support@americanluck.com for help. Support can escalate issues to technical teams when necessary and provide status updates or workarounds.

American Luck provides responsible-play tools and resources. You can set deposit limits, self-exclude, or request cooling-off periods via your account settings or by contacting support. The platform uses standard security measures to protect data and transactions; however, you should choose strong passwords, enable device protections, and never share your login details. If you suspect unauthorized access, change your password immediately and notify support.

Support options include a searchable FAQ on-site, live chat for real-time assistance, and email at support@americanluck.com. Live chat is fastest for issues that need immediate attention, while email is best for document submissions and detailed account questions. Use the FAQ first for quick answers; if you still need help, open a chat or send an email with your account details and a clear description of the issue.